Chapter 1895: Attitude for Solving Problems

After Shen Dapeng stood up, he looked at the crowd below again.

"As Wanhai Plaza is well-known in the local area, such a thing happened, which not only infringed your consumer rights, but also reflected some loopholes in our company's management!"

"As the operations director of Wanhai Plaza, there are great shortcomings in my personal work. I apologize to everyone again here!"

After saying that, Shen Dapeng actually bowed deeply to the crowd again.

For a moment, the originally silent conference room suddenly became noisy, and people started talking.

"This young man is good, and his attitude is very sincere!"

"Something happened, and there was not even one person who came out to explain in Wanhai Plaza. Who would have thought that this operations director would take the initiative to take responsibility for the mistake? Just for this, I feel very comfortable."

"I listened to my colleague's talk about everyone's experience and roughly understood some of the situation." Shen Dapeng said, pointing to Li Bing on the side, "I know everyone has a lot of grievances. Now I will give you enough time, you can tell me what happened."

Shen Dapeng's polite attitude made most consumers have a good impression of Shen Dapeng. As soon as he finished speaking, the crowd suddenly became quiet again, and no one spoke first.

"Let's do this, in order to let everyone speak freely, let's take turns to speak, starting from the first row."

Li Bing hurriedly asked everyone to start in order, and these consumers told their experiences one by one.

From the situation these consumers said, it was all caused by the two new merchants selling counterfeit and shoddy products.

The first one sells small household appliances. When they were first audited, they were all genuine products with formal product certificates. However, after only a few days of opening, they attracted the attention of some consumers in the name of low-price promotion. Under their inflammatory promotional words, these consumers bought some small household appliances.

However, within a few days of buying them, either the circuits had problems and the appliances burned out, or they did not achieve the expected results. Some rice cookers could not even cook porridge and were not usable at all.

The other one sells fashionable snacks. When they were first audited, they also had complete procedures, but who knew that the snacks they sold were either expired foods or tasted unauthentic. They were simply imitations of other people's genuine foods, and some did not even contain basic preservatives.

Some of these consumers discovered it early,

so no further harm was caused, but some consumers experienced symptoms such as nausea, vomiting, and diarrhea after eating these snacks. They went to the hospital to hang a bottle, and the symptoms were alleviated.

After listening to everyone's narration, Shen Dapeng frowned more and more.

He did not expect that the two merchants would act so despicably, and he did not expect that their actions would cause such great harm to these consumers.

Small household appliances have all kinds of minor faults. If a major fault causes an accident in the circuit, then the matter will be serious.

In addition, snacks are food. Fortunately, the symptoms of these consumers are not serious. If they eat them, the symptoms will be serious or even life will be lost. Then let alone this merchant, even the entire Wanhai Plaza will not be able to escape responsibility.

The impact caused now is already very serious. If life is lost, the impact will be even more serious. Not to mention compensation for life, the entire plaza will be closed for rectification.

At that time, even if it is open for business, the news that Wanhai Plaza has caused a death is overwhelming, and the business of the plaza will definitely plummet, and there is even a risk of bankruptcy.

And the two unscrupulous merchants did not care about it after the accident, but simply closed the door and ran away. How can such irresponsible behavior not make people angry?

Shen Dapeng became more and more angry as he thought about it. He slammed the table and stared at Li Bing coldly, "Can't find those two merchants now?"

Li Bing was startled, and nodded hurriedly after reacting, "Director Shen, I can't even find the shadows of those shop assistants. Before you came, I had called their heads separately, but all the phones were turned off!"

"All turned off?" Shen Dapeng frowned and looked at Li Bing in disbelief.

"Yes, I called several times, all turned off!" Li Bing confirmed again.

Shen Dapeng didn't speak. After thinking for a while in the low voices of the crowd below, he raised his head firmly and looked at the crowd below.

"Don't worry, everyone, I, Shen Dapeng, will solve this matter in front of everyone today. If I can't solve it, I will immediately resign as the operations director!"

Shen Dapeng finished speaking word by word, and the crowd below was silent for a while, and then burst into thunderous applause.

"Well, well said!"

"This is the attitude to solve the problem, well done!"

"Director Shen, you are a good guy. Just for what you said, I am not going to let you pay for the ten yuan."

The last person to speak was a middle-aged man wearing glasses, who looked very cultured.

Before, he spent more than ten yuan to buy an electric shaver from a small appliance store, but he couldn't charge it after taking it back, so he was angry, so he followed him here.

Everyone was infected by Shen Dapeng's resolute attitude, and the resentment that had accumulated in their hearts gradually disappeared. At this time, everyone looked at Shen Dapeng with admiration and emotion.

"Don't say anything, as the director of operations, this is my mistake in my work. Once a word is spoken, it cannot be taken back. I, Shen Dapeng, will do what I say!"

Shen Dapeng said righteously, and asked Li Bing to hand over the information of the two merchants and read it carefully.

Both merchants were found by Zhu Yuanfeng. When something happened, not only did Zhu Yuanfeng ignore it and let him come forward to solve it, but what was even more strange was that the two merchants actually sold counterfeit and shoddy products at the same time, closed their doors and ran away at the same time, and could not be contacted at the same time.

The signs were very obvious. Shen Dapeng took out his phone with a doubtful attitude and called the contact information of the two merchants.

As Li Bing said, both phones were turned off.

Shen Dapeng put down the phone, thinking that since these two merchants were found by Zhu Yuanfeng, should he call Zhu Yuanfeng to ask about the situation.

However, he quickly rejected this idea. Zhu Yuanfeng was clearly setting a trap for him, and he must have thought of a set of rhetoric. If he called him, Zhu Yuanfeng would definitely make a fuss and clear himself of all charges.

However, in this situation, how should he deal with it if he can't contact the merchants?

It can't be dragged on like this, right?

There must be a solution, otherwise, these consumers sitting below will not agree.

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