Chapter 1692: A Method of Handling the Situation that Can Be Advanced or Retreated

Huang Bin had been watching all that Zhu Shenyou had done. Looking at the orderly crowd, Huang Bin could not help but nod with satisfaction.

Huang Bin had not expected such a situation to suddenly appear in the mall, but after observation, he also found the problem.

If it was as he expected, this batch of electrical appliances should have been ordered by Zhu Shenbing from his friend. It seemed that the quality was really not good, otherwise there would not be so many people reporting the situation.

Compared with Zhu Shenyou's calm and calm response, Zhu Shenbing was standing aside at this time. At first, he still had a look of disdain on his face, but as the matter gradually surfaced, his face gradually solidified, and his body could not help but retreat again and again.

If Zhu Shenbing had not felt that this matter was related to him, he would not have retreated like this. Huang Bin had seen this a long time ago. He could not help but snort coldly and secretly hated Zhu Shenbing in his heart.

However, since there were still many people at the scene, it was obviously inappropriate to question Zhu Shenbing now, and he could only wait until the matter was dealt with.

More than half an hour later, dozens of consumers' information was registered on site. According to the salesperson's inspection, all the problematic appliances were sold from Huanglong Mall.

After listening to the results of the young salesperson, Zhu Shenyou nodded gently, and then looked at the dozens of customers opposite who were full of expectations.

"After inspection, these things are indeed purchased from Huanglong Mall, but due to the large number, we need to ask the manufacturer's personnel to come and check the problem. If the failure is indeed caused by quality problems, we will compensate in full, but if it is caused by factors, we will not bear any responsibility. Let me make this clear to everyone first."

Zhu Shenyou calmly explained to the customers around him.

He had already thought of this decision during the inspection process.

It is a conservative plan, which can be advanced or retreated. The specifics still need to be consulted with Huang Bin.

"What? Human factors? What counts as human factors? How do we identify this?"

"You mean, we broke it on purpose?"

"We spend money to buy electrical appliances for home convenience. Who would buy them and break them on purpose? As a boss, you are bullying me, aren't you?"

People are all the same. They all like to hear nice words. Who wants to hear bad words?

The customers at the scene were the same. They listened to Zhu Shenyou's previous words, but when they heard the last sentence, they all showed displeasure on their faces. They were unwilling to get up in their hearts, and some even vented their dissatisfaction.

Zhu Shenyou waved his hand hurriedly to signal everyone to be quiet. "I just said two possibilities. Including myself, I feel the same as you. I don't want the second situation to happen. So, let's be patient and wait for our manufacturer's professionals to look at everything before giving you a reply, okay?"

Zhu Shenyou's words were reasonable. From the perspective of these customers, they sounded much better to the people present. The few dissatisfied people stopped talking at this time.

The scene fell into a brief silence for a while.

"Do you keep your word?"

After a brief silence, the man with glasses stared at Zhu Shenyou and asked.

"You all see clearly, I am the general manager of Huanglong Mall. I promise that every word I say here today counts. Don't worry, you all left your phone number. Once there is a result, I will inform everyone as soon as possible. If anyone is not satisfied with the result, you can come to the mall to find me. I will never shirk responsibility!"

Zhu Shenyou patted his chest and replied. These words made everyone present feel relieved, and even the man with glasses nodded secretly.

"Okay, we will give you three days to give us a reply as soon as possible. If you can't give us a satisfactory reply by then, we will not have the same attitude next time."

Although the man with glasses was relieved, he still said something harsh, and then waved his hand,

indicating that everyone should disperse.

A dispute ended just like that. Looking at the crowd that gradually dispersed, a relaxed smile appeared on Zhu Shenyou's face.

In his opinion, the way he handled it today was still relatively good. It was a good idea to leave the information of these customers and call them one by one. In this way, these people would not be able to gather together and cause trouble.

In addition, on the surface, we must first stabilize the emotions of these people. If we quarrel with them and things get out of hand, these people might get anxious and really smash the mall.

"Mr. Zhu, what should we do with these things?"

At this time, the young salesman walked up to Zhu Shenyou and pointed to the pile of electrical appliances on the ground.

Zhu Shenyou frowned slightly, and then pointed to a place not far away, "Find a few people to put these things in the warehouse first, and talk about it later."

After Zhu Shenyou finished speaking, he turned around and walked towards Huang Bin, but before he had taken a few steps, he found Zhu Shenbing standing far away.

Seeing Zhu Shenbing smiling at him awkwardly with a timid look, Zhu Shenyou was furious.

There was a problem with this batch of electrical appliances, and it was undoubtedly caused by quality problems. At the beginning, my cousin swore in front of me and Huang Bin that the goods were good quality and cheap, but now, not only is the quality not guaranteed, but customers have also come to the door to make trouble.

If I hadn't handled it calmly, Huanglong Mall might have been smashed by these customers. It is more likely that a customer would call a reporter in anger.

If Huanglong Mall was reported by the TV station because of the quality problems of the goods it sold, then the mall's promotion would be a complete failure, and the business would plummet for a time.

More importantly, it is hard to say whether Huang Bin can keep his position as general manager in his rage.

Thinking of this, Zhu Shenyou couldn't help but snorted coldly, glared at Zhu Shenbing fiercely, and walked straight to Huang Bin.

"Young Master..."

Zhu Shenyou asked softly.

Huang Bin nodded slowly with an indifferent look on his face, and said to Zhu Shenyou as he turned around: "Let's talk in the office."

Zhu Shenyou nodded, and before he and Qian Xiaohao had walked a few steps behind Huang Bin, Huang Bin's figure suddenly stopped, and the next second he turned around abruptly, shooting a fierce look at Zhu Shenbing who was standing far away.

"You come too!"

These three words contained great anger, but they were suppressed. However, Zhu Shenbing still felt a chill from Huang Bin's cold and short words. He shivered involuntarily, shivered a bit, and still took a stiff step and followed a few people to the office.